FAQs

It starts with a free intake call where we learn about your needs and preferences. We then match you with a licensed therapist on our team, usually within one business day. If the fit ever does not feel right, let us know and we will help.

You may be pleased to learn that research confirms online therapy is equally as effective as in-person therapy for treating a variety of mental health concerns.

It has also been found that clients rate their satisfaction of therapy and relationship with their therapist to be just as high as in traditional in-person therapy. Online therapy also offers, for many, the added benefit of greater accessibility and convenience of not having to travel to and from appointments.

Most people's extended health care plans (through work or school, for example) will cover our services. We also offer direct billing to many insurance providers. Please check with your provider to confirm what your policy covers, and we are happy to help you sort this out during your free intake call.

Each psychotherapy session is 50 minutes. Groups are typically 2 hours in length.

Our services are not OHIP-covered, but are covered by most people’s extended benefits plans.

No referral is needed. You can book a free intake call directly through our website or by phone. Health professionals are also welcome to refer clients to us through the referral form on our website.

We serve clients across Ontario through secure virtual sessions, including Toronto, Mississauga, Brampton, Hamilton, and Ottawa. If you live anywhere in Ontario, we can work with you.

Yes. In addition to English, we have clinicians who offer sessions in Farsi, Portuguese, Telugu, and Spanish. Mention your language preference during your intake call and we will match you accordingly.

Not only are all of our clinicians experienced providing trauma-informed therapy, they also have ongoing and regular consultation and training with senior trainers and advisors in the field of trauma and psychotherapy.